Help & support

This page (help center)

Use the resources below for account help, legal information, and data requests.

Did not receive the verification email? Sign in and use resend, or register again with the correct email.

Quick links

For product or billing questions, email our team:

Set NEXT_PUBLIC_SUPPORT_EMAIL in your deployment to show a contact address here.

Check whether our hosted APIs and dashboards are operational:

No public status page is configured for this deployment.

Jump to FAQ

I just signed up — why can’t I log in?: Check your inbox for a verification email and click the link. If it’s missing, check spam or use “Resend verification” on the login page after attempting to sign in.
I forgot my password.: Use Forgot password on the login page. You’ll get an email with a link to set a new password (if SMTP is configured on the server).
Where do I log in for my company workspace?: If your team uses a dedicated subdomain (e.g. yourcompany.stepuphub.cloud), open that URL and sign in there. Otherwise use the main agent URL your administrator gave you.
How do I connect WhatsApp or Instagram?: After signing in, complete onboarding, then open Integration or channel settings in the admin dashboard. Your plan may limit which channels are available.